Refund policy

Swapzy doesn't take payment for items sold between members, so refunds for those are agreed between the buyer and the seller. Inspect before you pay, and report any problem to our team.

A boost starts working as soon as it's applied, so it can't be refunded once it's live.

If you were charged twice, or a boost you paid for never showed on your ad, email us within 14 days and we'll refund it in full.

If we remove an ad for breaking our rules, boosts on it are not refunded.

Cancel any time from Manage billing. Pro stays on until the end of the month you've paid for and won't renew. We don't refund part-used months.

If a renewal was charged by mistake (for example after you cancelled), email us within 14 days for a full refund.

Changed your mind? Ask within 14 days of the plan starting and, if you haven't used any Pro boosts, we refund the full amount.

After that, or once Pro boosts have been used, the plan runs to its end date and isn't refunded.

Requests you cancel before paying cost nothing.

Card payments go back to the same card, usually within 5–10 working days.

Bank transfers and cash are refunded by bank transfer to an account in your or your shop's name.

Crypto is refunded in the same coin, on the same network, to the wallet it came from, for the AED amount you paid at that day's rate.

Email hello@swapzy.ae from your account email with your shop name and the payment reference. We reply within 2 working days.